Benefits of VoIP

Client Testimonials

Clayton Carsner - CEO
Spine and Rehabilitation Center

The fact that DoubleHorn is a local company was very helpful. They were able to give us the time and attention we needed to do a significant overhaul of our phone system. They were on site within minutes when needed in the initial startup phase to make sure everything worked properly.

Our call volume is as high as it has ever been, but we are managing it better than we ever have. Prior to implementation of the DoubleHorn system, our hold times were anywhere from 30 seconds to 2 minutes. Now, they are pretty much nonexistent based on the infrastructure that DoubleHorn uses and how the new queuing system works. This has resulted in a great improvement in communication between our clients as well.

One of the things I’m most excited about with DoubleHorn is the flexibility of the system. As we continue to grow and add offices, they will be there with us and allow us to add to and change our contract.

DoubleHorn has been a good partner for us. I think we present ourselves more professionally and with more of a caring attitude because we have a better management of our communications systems, which is a top three critical need for us.

I find DoubleHorn to be very down to earth and focused on putting out a quality product and being a quality organization. They are a growing organization, just like us, and they’re committed to having a good reputation for providing the best quality service and satisfied customers.

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Chuck Granberry - Operations Manger
UControl

Doublehorn definitely understands the problems we’ve experienced with the older equipment from our last provider. They were on target to make sure that we did not have those same problems with our new, DoubleHorn, system. And they’ve been right on - since we’ve been using them, we’ve had no problems.

The main benefit for us in switching to Voice over IP has been the cost savings in comparison to traditional phone lines, because within our organization, things can change so fast that we never know if we need 20 lines or 200. The good thing in working with DoubleHorn is that we can add and change our plan overnight to accommodate our growing needs.

DoubleHorn has allowed us to grow our business without having to grow our telephone expense, and that’s been nice. They have allowed us to focus on our core business, which is software, and not on worrying about our telephone solutions provider.

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Gary O’Neal - Senior Partner
Coolhires

Don’t waste your time struggling over what decision to make for your phone system. Spend your time more wisely in terms of running your business and know that you’re going to get a world class solution, at a very low price, with hometown support and a dedicated management team over at DoubleHorn. Instead, spend your time on growing your business rather than worrying about your communications system. Do business with DoubleHorn—you’ll be doing yourself a favor.

A lot of the big guys were so difficult to work with and so difficult to understand. They didn’t seem to be interested in solving our problems; they only seemed to be interested in selling us something they had on their shelf.

Phones are critical to our business and DoubleHorn’s ability to listen to us, even in the early stages of the process, gave me a lot of confidence that they would continue to listen and work with us in the later stages of the process, which has certainly turned out to be true.

In the time that we have had service from DoubleHorn, we’ve had zero outages and zero downtime on the Internet, which is critical for our business. This is a huge change in our experience with Time Warner, who provided us with Roadrunner Business Class. Sometimes our Internet connection would be out for anywhere from one to five hours and we would never know when it was going to be fixed or what was going on.

My support experience with DoubleHorn has been outstanding. I’ve been able to contact them pretty much any way I’ve wanted—phone, Internet, email, even text messaging with some of their staff. They’ve made a point to make sure that the support technicians that we most commonly work are the people that we continue to work with.